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Using Brand24 to Predict the 2021 Billboard Music Awards “Top Social Artist”

BTS has quickly taken over the music scene in recent years, but they’re not the only K-pop group making waves. This year’s 2021 Billboard Music Awards’ “Top Social Artist” category contains three K-pop groups. The fan-voted category’s five nominees include BLACKPINK, BTS, Ariana Grande, SB19, and Seventeen. BTS Army is prominent on social media, but just how influential are pop and K-pop fans?

Since the 2021 Billboard Music Awards “Top Social Artist” is fan-voted, we set out to see if social media fan activity can give insight into the category winner. The winners “are usually considered through the counting of overall social media presence and social engagement tracked by Billboard and its data partners” (link). Using Brand24 and a couple of consistent keywords, we set up a quick study of our own.


Can social media fan activity predict the winner for fan-voted 2021 Billboard Awards category “Top Social Artist”?


The nominee with the most mentions and highest Net Sentiment will likely be the winner.


Setting up Brand24 projects

First, we had to decide whether we wanted to create one big project with all of the nominees OR create a project for each nominee. We opted for the latter since we were using Brand24, but social media analysis is hardly ever a “one size fits all”. For example, had we been using Netbase, we would’ve opted for the former.

Then, since we knew we had 20 total keywords available, we had to decide on consistent and encompassing keywords. We searched Twitter for popular hashtags and phrases being used by voters and set to work creating the projects to pull conversations from Twitter, Instagram, Facebook, News, Blogs, and Forums.

Monitoring Brand24 projects

After building the projects in Brand24, we verified that relevant content was being returned. After checking the returned content, we kept an eye on changing metrics (mainly Mentions, Engagements, and Net Sentiment) in the week leading up to the 2021 Billboard Music Awards (May 23, 2021).


Final numbers as of the night of the 2021 Billboard Music Awards shows BTS in the lead for mentions, but Ariana Grande in the lead for Net Sentiment (97.6%). However, considering we predicted the winner would be determined by both mentions and Net Sentiment, BTS is the strongest contender and indeed were declared the winners.

Considerations and Notes for the Future

Overall, Brand24 was a good tool for the quick glimpse into social chatter we were looking for regarding our question. Considering we had limitations from the tool, the 20 keyword total limit, we were still able to gather a good sample size to reach an accurate conclusion.

However, we’re always looking to figure out the best way to derive insights from social. What are some of your favorite tools for quick social media insights?